Just Drive UK Code of Practice : Introduction

At Just Drive UK our driving instructor who gives lessons to you the pupil for teaching you the pupil to drive in return for payment must be on the Register of Approved Driving Instructors (ADI's). To gain entry to the register prospective instructors must pass a series of examinations administered by the Driving Standards Agency (DSA). People training to become ADI's who have part completed the examinations can obtain from the Agency a licence to acquire practical experience which is strictly limited to six months. Once fully qualified and on the register, ADI's are regularly tested by the DSA to check there continued ability to give instruction to the required standards. DSA and the driving instruction industry place great emphasis on professional standards and business ethics. The code of practice set out here has been agreed between the DSA and the main bodies representing ADI's ; it is a framework within which all instructors should operate.

Personal Conduct

Our instructor will at all times behave in a professional manner towards clients. Clients will be treated with respect and consideration. The instructor will try to avoid physical contact with the client except in an emergency or in the normal course of greeting. Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.

Business dealings

Our instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available on request. Just Drive UK provide its pupils with a written copy of there terms of business to include:

• Legal indemnity of the school/instructor with full address and telephone number at which the instructor or there representative can be contacted.
• The price and duration of lessons.
• The price and conditions for use of the school car for the practical driving test.
• The terms under which cancellation by either party may take.

Procedure for complaints.

Ourinstructor will check a pupils entitlement to drive the vehicle and there ability to read a number plate at the statutory distance on the first lesson. When presenting a pupil for the practical driving test the instructor should check that the pupil has all the necessary documentation to enable them to take the test and that the vehicle is roadworthy. Instructors will advise pupils when to apply for the theory and practical driving tests, taking into account local waiting times and forecast of the pupils' potential for achieving the driving test pass standard. Booking of theory and practical test can be done by the pupil but Just Drive UK recommend that they book the theory and practical test for its pupils, a small fee is charged for this. Our instructor will not cancel or rearrange the driving test without the pupils agreement. In the event of the instructors decision to withhold the use of the school car for the driving test , sufficient notice should be given to the pupil to avoid the loss of the DSA test fee.  Our instructor should at all times, to the best of his/her ability, endeavour to teach the pupil the correct driving skills according to DSA's recommended syllabus.

Advertising

Advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with the codes of practice set down by the advertising standards authority . Advertising that refers to clients pass rates should not be open to misinterpretation and the basis for which the calculation is made should be made clear.